Refund policy

Return and Refund Policy

 

At Rhea Beauty, we care about your experience with our skincare products and want you to feel confident when shopping with us.

1. Return Eligibility

For hygiene, safety, and product quality reasons, skincare and personal care products must remain unopened, unused, and in their original packaging to be eligible for a return, except where applicable law requires otherwise.

If you wish to return an eligible product, please contact us within 7 days of receiving your order to request a return authorization.

Returned products must be in their original condition and packaging. Proof of purchase is required.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible at support@rhea-beauty.com.

Please include your order number and clear photos of the product and its packaging so our team can review the issue and assist you with a replacement or refund, as appropriate.

3. Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products are generally not eligible for return due to a change of mind, except where required by applicable law or where the product is defective or otherwise qualifies for a remedy under applicable law.

Promotional items and gift sets may be subject to additional return conditions, which will be communicated at the time of purchase.

4. How to Request a Return

To request a return, please email us at support@rhea-beauty.com with your order number and the reason for the return.

Please wait for our team’s instructions before sending any item back. Returns sent without prior authorization may not be processed.

5. Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

Any applicable return shipping fees and refund deductions will be communicated to you in accordance with applicable law and the terms confirmed for your order.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at support@rhea-beauty.com.