Shipping and Returns – RheaBeauty
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SHIPPING & RETURNS


  • Shipping

In order to provide you with the best quality service, we ship all orders with tracking, allowing you to follow the progress of your order from our headquarters to your destination country.

  • Duties and Taxes


Countries may impose a customs duty and import tax on goods from abroad. These customs duties and import taxes are beyond our control, and are paid to the governing state of the country in which you reside. Unfortunately, we cannot offer refunds or future accommodations for customers receiving customs duties or import taxes. 

If you are unable or simply do not wish to pay the customs fee, your package will be returned to us. 

  • Our Guarantee


We offer a 14-day money back guarantee on all orders, so it's simple - If you really don't love our products, send them back within 14 days and we'll process your return.

In the event that you want to return your items, pop an email through to support@rhea-beauty.com with your order number and we'll take care of the rest!


  • Exchanges & Refunds 

if we can't make our product work for  you, we are more than happy to arrange return all returned or exchanged items need to be made within 15 working  days. customers are responsible for shipping fees. All returned product must be in its original package.

 

  • Order Cancellation

In order to provide the highest possible level of service, we endeavour to process all our orders as swiftly as possible. If you place an order and decide that you have changed your mind, there is a very small window of opportunity to notify us before your order is dispatched.

We can't guarantee that your order request to cancel will be received on time as orders can be processed in our warehouse even before your shipping confirmation is sent.

In the event that your cancellation is not received on time, you will need to return your item for a refund in line with our returns policy.


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